Refund policy

Mako Vitality, LLC Return and Refund Policy

We appreciate your trust in Mako Vitality's sea moss products to support your wellness journey. To ensure clarity and transparency, we have established a comprehensive Return and Refund Policy. Please take a moment to familiarize yourself with the details outlined below.

Returns and Refunds for Unopened Products:

  • We accept returns and process refunds for unopened sea moss products within 30 days of the original purchase date. If you decide that the product does not meet your needs or expectations, you may return it for a full refund of the product purchase price. The product must be in its original, unopened condition, with all seals and packaging intact.

Return Process for Unopened Products:

  1. Contact our customer support team within 30 days of your purchase to initiate the return process.
  2. Once you receive authorization, carefully package the unopened product in its original packaging to prevent damage during transit.
  3. Ship the product to the address provided by our customer support team.
  4. Upon receiving and inspecting the returned product, we will process your refund, which will be issued to the original payment method within a reasonable timeframe.

Exclusions for Opened Products:

  • Due to the nature of our sea moss products, we are unable to accept returns or process refunds for products that have been opened. Once the product seal is broken, it cannot be returned for hygiene and safety reasons.

Time Limit for Returns:

  • All returns, whether for unopened or opened products, must be initiated within 30 days of the original purchase date.

Refunds for Opened but Defective Products:

  • In the rare instance that you receive a defective product, please contact our customer support team within 48 hours of receiving the product. We will work with you to resolve the issue promptly, which may include providing a replacement product or a refund.

Contact Us:

  • If you have any questions, concerns, or would like to initiate a return, please reach out to our customer support team. We are here to assist you throughout the process.

At Mako Vitality, your satisfaction is our priority, and we are committed to offering you exceptional service and high-quality products. Thank you for choosing Mako Vitality for your wellness needs.