Shipping policy

Mako Vitality, LLC Shipping Policy

Thank you for selecting Mako Vitality as your wellness product provider. We are dedicated to providing you the highest quality sea moss products and a seamless shopping experience. We've outlined our comprehensive shipping policy below to offer you complete clarity on our shipping procedures.

Order Processing:

  • Typically, orders are processed within 1-3 business days starting from the date of purchase. Our team is committed to promptly preparing and packaging your order with meticulous care.

Shipping Methods:

  • To cater to your requirements, we present a variety of shipping options. When you proceed to checkout, you can choose your preferred shipping method.

Estimated Delivery Times:

  • After your order has been processed and dispatched, the estimated delivery times will differ based on your chosen shipping method and your location. To access the most up-to-date delivery estimates, please refer to the tracking information provided by the shipping carrier.

Shipping Costs:

  • The cost of shipping is calculated based on the total weight of your order, your selected shipping method, and your delivery address. You will have the opportunity to review the shipping costs before finalizing your purchase.

Order Tracking:

  • Upon shipment, a confirmation email will be sent to you, containing a tracking number and a link to the shipping carrier's website. This will enable you to monitor the progress of your order as it travels to your destination.

International Shipping:

  • We do offer international shipping to specific countries. Please be aware that international orders might be subject to customs fees, import taxes, and other applicable charges. These supplementary charges are the responsibility of the customer. To gather more information, kindly contact your local customs office.

Order Modifications and Cancellations:

  • If you wish to modify your order or cancel it, please get in touch with our customer support team as soon as possible. While we will make every effort to accommodate your request, please note that once an order has been processed and shipped, changes or cancellations might not be feasible.

Lost or Damaged Shipments:

  • Should the unlikely event of a lost or damaged shipment occur, kindly reach out to our customer support team. We will liaise with the shipping carrier to address the situation and ensure you receive a replacement or refund, as appropriate.

Holiday and Peak Season Delays:

  • During holidays and peak shopping seasons, there is a possibility of slightly extended processing times and delivery estimates due to heightened order volumes. We appreciate your understanding and patience during these periods.

Contact Us:

  • Should you have any inquiries or concerns regarding your order, shipping, or any other related matters, please don't hesitate to contact our customer support team. We are at your service.

At Mako Vitality, we prioritize your satisfaction. Our aim is to provide you with a streamlined and efficient shipping experience, so you can begin enjoying our products without delay. Thank you for entrusting Mako Vitality with your wellness journey.